18gl Privacy Policy — How We Handle Your Personal Data

About This Privacy Policy

This Privacy Policy applies to all personal data collected and processed by 18gl in connection with the operation of the online gaming platform at 18gl.best. It covers data collected when you visit the platform, create an account, make deposits and withdrawals, play games, contact support, or interact with any 18gl service.

The 18gl platform is operated by the entity behind the 18gl.best domain, acting as the data controller for all personal information described in this policy. When this policy refers to "18gl," "we," "us," or "our," it means this operating entity.

By registering an account on 18gl or continuing to use the platform after this policy is published, you acknowledge that you have read and understood how 18gl handles your personal data. If you have questions about anything in this policy, please contact us at support@18gl.best before using the platform.

Data We Collect

18gl collects personal data across several categories depending on how you interact with the platform. Here is a clear breakdown of what we collect and why.

Registration Data

When you create a 18gl account, we collect your full legal name, date of birth, email address, and Philippine mobile number. This information is required to create your account, verify your identity, and communicate important account notices to you.

Identity Verification (KYC) Data

To comply with anti-money-laundering obligations and to verify your age and identity, 18gl may request copies of your government-issued photo ID (such as a Philippine passport, driver's licence, or UMID), proof of current address, and in some cases a selfie for liveness verification. This data is collected only when triggered by verification requirements and is not requested unnecessarily.

Financial Data

When you make deposits or request withdrawals on 18gl, we collect transaction details including payment method type, transaction reference numbers, and amounts. For GCash and Maya transactions, we receive the transaction reference from the payment provider but do not store your full GCash/Maya account credentials. For bank card transactions, card details are processed by the payment provider and 18gl stores only the last four digits of the card number for reference.

Gaming Activity Data

18gl records all gameplay activity on the platform including bet amounts, game outcomes, session start and end times, and any chat communications in game lobbies. This data is used for dispute resolution, game integrity monitoring, and to improve game performance and features on 18gl.

Technical Data

When you access 18gl, our servers automatically log your IP address, browser type and version, device type, operating system, referring URL, and pages visited on the platform. This data helps 18gl detect suspicious login activity, troubleshoot technical issues, and optimise the mobile experience for Philippine users.

Support Communications

When you contact 18gl support via live chat or email, we retain records of the communication including your messages and our responses. This allows us to provide consistent support, review escalated cases, and train our support team using anonymised examples.

How We Use Your Data

18gl uses the personal data it collects for the following clearly defined purposes:

• Account management: Creating and maintaining your 18gl account, processing your login, and verifying your identity during account actions.
• Transaction processing: Handling your GCash, Maya, and other payment method deposits and withdrawal requests. Matching transactions to your account and reconciling payment records.
• Regulatory compliance: Meeting our obligations under applicable gaming regulations and anti-money-laundering requirements. This includes retaining transaction and identity records for the periods mandated by law.
• Platform security: Detecting and preventing fraud, bonus abuse, multiple account creation, collusion in games, and unauthorised account access. 18gl's security systems use account and technical data to flag anomalies.
• Customer support: Responding to your enquiries, resolving disputes, and providing assistance with account and payment issues.
• Platform improvement: Analysing aggregated, anonymised gaming and usage data to improve game performance, load times, mobile compatibility, and the overall 18gl experience for Filipino players.
• Responsible gaming: Monitoring patterns associated with problem gambling and applying appropriate interventions or tools, including proactive limits in cases where our monitoring systems identify concern.
• Promotional communications: Sending bonus offers, tournament announcements, and 18gl platform updates to members who have not opted out of marketing communications.

Legal Basis for Processing

Every data processing activity at 18gl is conducted on one of the following legal bases, in line with the Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the 18gl Terms and Conditions — including account management, transaction processing, and game operations.
• Legal obligation: Processing required to comply with applicable laws — including KYC identity verification, anti-money-laundering transaction records, and age verification.
• Legitimate interests: Processing for fraud prevention, platform security, dispute resolution, and platform performance improvement — where these interests do not override your rights as a data subject.
• Consent: Processing for optional purposes — such as marketing communications — where you have provided explicit consent. You may withdraw consent for consent-based processing at any time via account settings or by emailing support@18gl.best.

Sharing Your Data

18gl does not sell your personal data. We share personal data with third parties only in the following specific, controlled circumstances:

Payment Processors

To process your GCash, Maya, GrabPay, Coins.ph, InstaPay, or card transactions, 18gl passes necessary transaction data to the relevant payment processor or acquiring bank. These processors are bound by their own privacy and data security obligations and use your data only to complete the transaction.

Identity Verification Providers

For KYC verification, 18gl may use a third-party identity verification service to validate your government-issued documents. The provider receives your ID document and verification selfie solely for the purpose of identity confirmation and does not retain this data beyond the verification process.

Regulatory and Law Enforcement Authorities

18gl is required by law to disclose personal data to gaming regulatory authorities, tax authorities, or law enforcement agencies when required by a valid legal order, warrant, or regulatory requirement. 18gl will not voluntarily share data with authorities beyond what is legally required.

Platform Service Providers

18gl works with service providers for functions such as platform hosting, fraud detection, customer support tooling, and analytics. These providers are appointed under data processing agreements that restrict them from using your data for any purpose other than providing the contracted service to 18gl.

Business Transfers

In the event that the 18gl platform or its operating entity is acquired, merged, or undergoes a significant ownership change, member data may be transferred to the acquiring entity. 18gl will notify affected members before any such transfer and the new entity will be bound by the obligations in this Privacy Policy.

Cookies & Tracking Technologies

The 18gl platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your experience as a Filipino player. Here is what each category of cookie does:

Essential Cookies

These cookies are required for the 18gl platform to function at all. They manage your login session so you remain authenticated while playing, maintain your preferences during a session, and enable security features like CSRF protection. You cannot opt out of essential cookies while using the 18gl platform — they are strictly necessary.

Analytics Cookies

18gl uses analytics tools to understand how members navigate the platform — which pages are visited most, where users drop off during registration, and how long sessions typically last. This data is used in aggregate and anonymised form to improve the 18gl experience. Analytics cookies can be disabled via your browser settings, though doing so may affect some platform features.

Preference Cookies

These remember your language preference, display settings, and recently played games on 18gl so that the platform feels familiar when you return. They are not essential for platform operation but improve convenience.

Fraud Prevention Cookies

18gl uses cookies as part of its fraud detection and account security systems. These cookies help identify unusual login patterns, detect potential bot activity, and protect your account from unauthorised access. They function invisibly in the background.

Data Storage & Retention

18gl retains your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. The following retention periods apply as a general guide:

• Account data (name, email, contact details): Retained for the duration of your account and for five years after permanent account closure, to comply with applicable regulatory record-keeping requirements.
• Transaction records: Retained for seven years from the date of each transaction, in line with standard financial record-keeping obligations applicable to licensed gaming operators.
• KYC documents: Retained for the duration of your account and for five years post-closure. Documents are stored in encrypted form with restricted access.
• Gaming activity logs: Retained for two years from the date of each gaming session, and then anonymised or deleted unless required for an ongoing dispute or investigation.
• Support communications: Retained for two years from the date of the last communication in a support thread.
• Technical/log data (IP addresses, device logs): Retained for 12 months from collection, then deleted unless retained as part of an active security investigation.

18gl stores all member data on servers located within or accessible from jurisdictions with adequate data protection standards. Data is not transferred internationally to jurisdictions lacking equivalent protections without appropriate safeguards in place.

Security Measures

Keeping your data safe is a core operational priority at 18gl. The following technical and organisational security measures are in place:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the 18gl platform is encrypted using current SSL/TLS standards. The padlock icon in your browser confirms this connection is active.
• Encrypted storage: Sensitive personal data — including KYC documents and payment method references — is stored encrypted at rest. Encryption keys are managed with restricted access.
• Access controls: Within 18gl, access to personal data is restricted on a need-to-know basis. Support agents can view the account details necessary to resolve your issue but cannot access, for example, your full KYC documents unless handling a verification case.
• Two-factor authentication: 18gl offers two-factor authentication (2FA) for member accounts. We strongly recommend enabling 2FA in your account security settings — it significantly reduces the risk of unauthorised access even if your password is compromised.
• Intrusion detection: 18gl's infrastructure includes automated systems that monitor for unusual access patterns, brute-force login attempts, and potential data exfiltration. Alerts trigger immediate investigation by the security team.
• Regular security reviews: 18gl conducts periodic internal security reviews and engages external specialists for assessments of the platform's data security posture.

Your Data Rights

As a member of 18gl and as a data subject under Philippine data privacy law, you have the following rights with respect to your personal data:

To exercise any of these rights, submit a request to support@18gl.best with the subject line "Data Rights Request." We will verify your identity before processing the request. 18gl aims to respond within 30 calendar days. If your request is complex or if we receive a large volume of requests simultaneously, we may extend this period by an additional 30 days with notice.

Children's Privacy

The 18gl platform is strictly for adults aged 18 and above. 18gl does not knowingly collect personal data from individuals under 18 years of age. If you believe that a minor has created a 18gl account or provided personal data to 18gl without parental consent, please contact us immediately at support@18gl.best.

Upon confirmation that an account holder is under 18, 18gl will immediately close the account, delete associated personal data to the extent not required for legal purposes, and report the incident to the relevant authorities as required by applicable child protection and gaming regulations.

Marketing Communications

18gl sends marketing communications including bonus offers, tournament announcements, reload promotions, and platform updates to members who have opted in during registration or subsequently in their account settings.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your 18gl account settings under Notifications.
• Clicking the unsubscribe link in any marketing email from 18gl.
• Contacting support@18gl.best with the subject line "Unsubscribe from Marketing."

Opting out of marketing communications does not affect transactional communications — 18gl will continue to send you notices required for account management, security alerts, and transaction confirmations regardless of your marketing preference.

Third-Party Links

The 18gl platform does not contain links to third-party websites beyond the payment processing flows required to complete transactions. If you navigate away from 18gl.best to any external site, the privacy practices of that external site govern how your data is handled — 18gl's privacy policy does not apply once you leave 18gl.best.

18gl is not responsible for the content, security, or privacy practices of any external websites. If you encounter a link that appears to take you off 18gl to an unrelated site, please report it to support@18gl.best as it may indicate a phishing or spoofing attempt.

Policy Updates

18gl may update this Privacy Policy periodically to reflect changes in data practices, platform features, or applicable regulations. When material changes are made, 18gl will notify registered members via the email address on file and/or an in-platform notice at least seven days before the changes take effect.

The "last updated" date at the top of this page reflects when the most recent substantive changes were made. Minor editorial corrections that do not affect the substance of the policy may be made without notice. We recommend reviewing this policy periodically.

Continued use of 18gl after the effective date of an updated Privacy Policy constitutes acknowledgment of the revised policy. If you do not agree with material changes to this policy, you should stop using 18gl and contact support to request account closure.

Contact Us About Privacy

For any privacy-related question, data rights request, or concern about how 18gl handles your personal information, please reach out to us through the following channels: